Your insurance agent and insurance company are risk managers and insurance specialists. They are not arbitrators for unit owner disputes.
Unit owner calls company and wants them to tell the neighboring unit owner to get rid of their gas grill. While this is an excellent idea, because gas grills cause way too many condominium fires, it is not excluded in the standard insurance contract. It is a job for the board and the by-laws.
unit owner calls the insurance company and wants them to inspect the building and make another unit owner fix up their unit. Again, it is the job of the board not the agent or company. If during a standard insurance inspection, then yes the company may make a recommendation to improve a hazardous condition.
insurance company is called to report that someone is running a business out of their unit, or that they have too many people living in the unit, or they think there is an exotic animal in the unit. The calls and stories go on and on.
If you are looking for a bad guy, get in touch with the board. While it is good to point out hazards that are unusual, disputes between the Hatfield’s and the McCoy’s are better handled in-house.